Refund policy

We at All Reliable Wireless LLC, have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which it was received, including all original packaging and accessories. A receipt or proof of purchase is required. Once the return has been received and approved, a 10% restocking fee will be applied to the total transaction amount.

To start a return, you can contact us at allreliablewireless@gmail.com. Please note that returns will need to be sent to the following address: 4803 Bergenline Ave, Union City NJ 07087.  

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at allreliablewireless@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at allreliablewireless@gmail.com.

Warranty Coverage Repair services, devices and accessories sold by All Reliable Wireless may be covered under our Limited Warranty, separate from this return policy. Warranty claims are not subject to the 10% restocking fee.

• Repair Services — 30-day limited warranty against defects in parts and labor
• Devices (pre-owned/refurbished) — 60-day limited warranty against hardware defects
• Accessories — 30-day limited warranty from date of purchase, unless otherwise specified at the time of purchase or on the product listing

To submit a warranty claim, contact us at allreliablewireless@gmail.com or call 201-601-0381 within the applicable warranty period. Proof of purchase is required.

For full warranty terms, including exclusions and remedies, please refer to Section 3 of our Terms of Service.